MEDIATION

Mediation is a process used to resolve conflict. The people involved can sit face to face and discuss their disagreement. This uninterrupted communication makes it possible for each side of the dispute to be heard.

After the problem has been defined, disputants create possible solutions, evaluate the possible solutions and work towards reaching a win/win agreement that all parties can live with. It is the mediator’s role to facilitate disputants through this process.

SOME BASIC PRINCIPLES OF MEDIATION

• attack the problem, not the person
• negotiate from 'interests' and 'needs' not from positions
• generate options for mutual gain
• agree to win/win resolutions that are fair, balanced, specific, and realistic

HOW TO DO IT:

Use the "OGE BOA" Principle

• Opening
• Gathering Information
• Explore Common Interests
• Brainstorm Options
• Options- Choose One
• Agreement

ALL PARTICIPANTS MUST:

• make a commitment to solve the problem
• NOT interrupt
• NOT name call, or put others down
• NOT become violent

WHAT IS A MEDIATOR?

A Mediator...

• keeps the conflict confidential
• protects the participants
• is a good listener and does not interrupt
• believes that disputes can be resolved non-violently
• is neutral and doesn't take sides

KINDS OF PROBLEM SOLVING PROCESSES

0. Mediation
1. Negotiation
2. Arbitration
3. Conciliation/Fact Finding-process of 2 parties agreeing to solve a problem without a third party