The Buffalo State College Employee Assistance Program (EAP) is a confidential information, assessment, and referral service available to all New York State employees and their family members. EAP is designed to help employees cope with personal issues that negatively affect their lives and may intrude upon their jobs such as emotional stress, family disintegration, financial or legal difficulties, alcoholism or drug abuse, and marital disruption. These issues not only harm an employee’s personal life, but also impair workplace productivity. EAP was formed with the knowledge that such problems can be addressed and treated with appropriate and relevant help.

Using the referral services of EAP is not a condition of employment. Depending upon the nature of the problem, employees seeking assistance are referred to a program, service, or agency within the community for appropriate counseling or assistance.

Eligibility and Referral

EAP is available to all New York State employees and their families. An employee may enter an EAP in many ways. It is important to remember that the final decision to contact EAP lies with the employee. EAP is a voluntary option.

  • Self-Referral: As the acceptance of the program has grown, the number of self-referrals has increased and the focus of the program has shifted from crisis intervention to crisis prevention.
  • Supervisor Referral: An employee may be approached by his/her immediate supervisor whose responsibility includes identifying chronic job performance problems. The supervisor may recommend or suggest a visit to EAP.
  • Third-Party Referral: Employees may contact an EAP coordinator at the suggestion of a third-party (a family member, friend, co-worker, etc.).


EAP is a confidential information, assessment, and referral service. The only exceptions to confidentiality are:

  • where information is required by law to be disclosed
  • where there is a reasonable belief that an employee’s conduct places him/her or another person in imminent threat of bodily harm
  • where there is reasonable cause to suspect child abuse has been or will be committed.