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Annual Report
July 1, 2006 – June 30, 2007
Submitted by Maryruth Glogowski


Contents:
Section I
Progress/accomplishment of departmental goals from last year's annual report.
Section II
Planning for next year.
Section III
Significant accomplishments.
Section IV
Assessment of academic departments.
Section V
Cumulative summary of department accomplishments.

Download/View Monthly Statistics (PDF)

Section I
Progress/accomplishment of departmental goals from last year's annual report.
Goal: Exploit the Information Commons model to collaborate with other campus units to support student, faculty and staff of Buffalo State.
Status: Still in progress
Comments: Student satisfaction with library is higher than the SUNY norm on SUNY SOS. The College Writing Program now schedules staff to provide regular daily tutoring from the Information Commons Desk. There is a proposal to move the whole program into BUTL 218. The proposed Application Support Desk will enhance service. Attendance is up over last year.
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Goal: Work with colleagues in SUNY to maximize the impact of SUNYConnect, participate in a shared storage pilot, work with the consolidation of Aleph500, expand SUNY IDS, and innovate to provide improved library services.
Status: Still in progress
Comments: An agreement with the University at Buffalo Libraries will allow us to transfer the British Parliamentary Papers, all our ERIC Microfiche, and a variety of other microforms to their newly opened remote storage facility freeing space. Our successful SUNY IDS project has been featured at conferences around the country and is expanding to include private institutions. ILL requests supplied to other libraries were up by 18% with Odyssey electronic transmissions up by almost 100%.
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Goal: Reorganize to better manage and give access to electronic resources. Develop the position of Electronic Resource Management Librarian to provide the expertise needed to update metadata, manage OpenURL link resolvers, and make our bibliographic records, collections and resources more widely available on the Web.
Status: Still in progress
Comments: An experienced ERM Librarian was hired for Information Commons so the position will be rethought. We have migrated from SFX to Serials Solutions and our records are accessible through Google Scholar, Yahoo and Ask.com via Woldcat.
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Goal: Lead a collaborative campus effort to develop a plan for digital archiving and retrieval reflecting best practices and emerging international standards.
Status: Still in progress
Comments: Working with CTS to develop hardware needs, when to use of SUNY DSpace, and archiving standards. AVP attended 3 OCLC Members Council Meetings and the NYSHEI program. Library signed an agreement with Portico.
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Goal: Work with colleagues at the Buffalo & Erie County Historical Society to submit an IMLS Digitization Grant.
Status: Unable to accomplish
Comments: The Buffalo & Erie County Historical Society staff was unable to work on this at this time.
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Goal: Begin to catalog and classify the Art Conservation Library.
Status: Still in progress
Comments: 279 books were cataloged this past year. Plans are under way to speed up the processing of this collection now that we know the parameters.
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Goal: Complete the digitization project in Savage Theatre Arts Building's studio facilities. Instructional Resources will oversee conversion from analog to digital, including testing of new equipment and communicating with COM faculty of the status of orders, equipment and installation, in order for COM to hold scheduled classes fall 2006.
Status: Accomplished
Comments: Completed in October 2006. Physical construction problems delayed the IR portion of the project by 2 months. This state of the art digital television broadcast and production facility is in use and was built at a cost considerably less than if purchased turnkey from an outside vendor.
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Goal: Integrate multimedia technologies into academic courses using campus resources such as streaming servers, ANGEL, video conferencing, campus supported software, and other emerging technologies. Work with faculty to assess the educational impact on students.
Status: Accomplished
Comments: Instructional Resources staff worked closely with Professor Chuck Mancuso from Music to transform an entire course (MUS 206) from a presentation of slides, DVD videos and audio tapes into a series fully integrated PowerPoint presentations with the audio and video files linked through ANGEL. This project entailed scanning nearly 2,000 slides, digitizing over 300 audio tracks and 129 videos and assembling them into twelve PowerPoint presentations and adding more than 600 links to ANGEL. IR staff are currently in the process of converting more courses for Professor Mancuso (MUS 305W and MUS 306W).

IR also assisted Professor Bob Wood from Design in converting his slide presentations to digital presentations. This included scanning nearly 1000 slides and shooting digital copies on the copystand rather than copy slides.

About 40 other courses began using streaming media through ANGEL which has enabled faculty to provide a similar experience online as in the traditional classroom. IR staff handles all editing and compression.

Video Production received and completed over 600 routine requests this year, some requiring over 80 hours of work from start to finish.

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Goal: Explore how technology can be infused into current classroom teaching practices; work with faculty to determine what technologies are needed and how to best upgrade older smart classrooms; assess smart classroom technology use and impact on faculty and students.
Status: Still in progress
Comments: Worked with registrar's office, ATAC and associate deans on faculty needs and requests for smart classrooms. Began process of converting Bulger N2A into a state of the art IP videoconferencing facility using the Tandberg 6000 (room to be completed July 2007) and worked with Title III grant principle investigator to convert Bulger N2D into a state of the art math learning lab incorporating new and emerging technologies (due for completion summer 2007). Worked with Facilities to plan 6 new technology classrooms that should be available for fall 2007. Extron hardware implementation collects data for assessment.
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Goal: Create an off-site back up system for digital photographs and graphic files; make photographs more widely available to the campus community by further development of the online proofing gallery.
Status: Accomplished
Comments: IR now has an off-site back up system for Photography and Graphics housed in Twin Rise and maintained by Administrative Computing. We have reorganized and are continually updating the IR Photography Proofing Gallery which enables all of the campus community to view the latest photographs from events across campus. Telecommunications is currently working to update our Ethernet service to enable faster transfer of images to the backup servers in Twin Rise.
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Goal: Provide closed captioning on all live productions; investigate software to provide post-production and with edited academic-related video production projects.
Status: Accomplished
Comments: Closed captioning for live productions such as Commencement is outsourced for optimum cost-effectiveness.

To meet the NY Executive Order #3 Sonic Foundry's MediaSite equipment and software was tested for a College Council Meeting. IR rented MediaSite to capture, host, live stream, and archive successfully Commencement on May 12, 2007.
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Goal: Have a feasible business continuity plan in place by 2007.
Status: Still in progress
Comments: IR staff is collaborating with Administrative Computing to develop a back up and storage plan for digital resources. Hardware has already been purchased and procedures are in the process of being mapped out.
Section II
Planning for next year.
Dept. /
Unit Goal:
Provide outstanding service to students, faculty and staff.
Metrics: Campus assessment instruments will continue to rate Library & Instructional Technology above other service units, staff will be sought out to present on service at conferences, resources will be provided to continue service.
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Dept. /
Unit Goal:
Provide access to a robust library collection that meets the teaching and research needs of the campus.
Metrics: Campus assessment instruments will indicate satisfaction with library resources, collection use statistics will improve, benchmarks with peer institutions will compare favorably, ILLs supplied will increase and ILL requests to borrow will go down.
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Dept. /
Unit Goal:
Provide necessary software platform, equipment, studios, and materials to meet the teaching and research needs of the campus.
Metrics: Bulger Television studios will be digitized; IP videoconferencing facility will be complete; ANGEL use and distance learning courses will increase; multimedia will be present in more courses; campus will comply with EO3; smart classrooms will be utilized; equipment will circulate effectively.
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Dept. /
Unit Goal:
Continue to leverage position in SUNY and the Information Commons model as a platform for collaboration.
Metrics: Other campus units will provide services in Butler Library and Bulger Communications Center; students will have easier and increased access to support services; SUNY will facilitate resource sharing; we'll have data in SUNY DSpace.
Section III
Significant accomplishments
A. Departmental/Unit Accomplishments – Describe the significant accomplishments that characterize 2006-2007 for the Department/Unit. Include major accomplishments, awards, milestones, and measurable results; significant improvements to existing programs; new initiatives; programs; major grants or other external support; impact your efforts have on students (if appropriate); significant individual accomplishments (from the individual information sheets); community partnerships established.

This section is comprised of the detail of four units: Archives, Information Commons, Technical Services and Instructional Technology

Archives:
In the 2006-2007 year, Archives and Special Collections received and answered 1,666 reference requests from around the world. This represents a 71.4% increase from the previous year (972 requests). Much of this increase can be attributed to increased presence on the Internet and in OCLC and other readily accessible databases. Notably, the lists and finding aids added to the department's web site in the previous year represent the first time that they have been promoted to the general public in any form.

Information Commons:
The Information Commons continued to be a primary site for academic and technical student support services. Highlights of our accomplishments include the addition of new services to the Information Commons, increased recognition of library as place, noteworthy scholarly and professional activity by librarian and library staff, creative use of new formats and integration of Web 2.0 tools, the hire of new personnel, and impressive campus and community service and involvement.

Information Commons Services

  • Library hours were standardized, from 7:00 am to 11:00 pm seven days a week during the regular semester, in order to minimize confusion and to complement late-night StudyQuad hours which were from 11:00 pm to 7:00 am seven days a week.
  • University Police began staffing StudyQuad during overnight hours, providing essential security and safety for students.
  • The Writing Center began provision of daily writing and tutoring assistance at two locations in the library.
  • The Information Commons assumed responsibility for computer and media equipment loan, formerly housed in and out of Instructional Resources.
  • The Information Commons provided space, services, and extended hours for several campus-affiliated organizations such as the Drinking Driver Program and the New York State Crime Victim's Association.
  • The proposal for the creation of an Application Support and Training Desk was introduced and accepted. Furniture was purchased and plans for the hire of a supervisor for this area continue.
  • An instant messaging service was created for reference called AskEHBL. Librarians will begin to monitor this service while staffing the reference desk in the fall.
  • Reference librarians increased their hours of participation in AskUs 24/7, a virtual reference service.
  • The reserve collection continues to be scanned and made available through ANGEL.
  • Circulation services began producing custom ID cards for easier identification of program/department affiliation. These included special cards for student teachers, University Police Student Assistants, Instructional Resources Student Assistants, speech pathology students, CERT members, Upward Bound students, CDHS staff, emeriti, Great Lakes staff, the Research Foundation staff, campus emergency and essential services staff, and Signature Café staff.
  • Circulation services printed over 4,800 bus passes for undergraduates.
  • The remote ID station continues to provide a much needed additional site for the production of ID cards and bus passes during orientation sessions. As a result of this service, 98% of all incoming freshmen and transfer students were able to receive their ID cards and bus passes before classes actually began.

Professional Effectiveness

  • Librarians taught 214 course-related library instruction sessions, an increase of 19 from last year.
  • Librarians were members of all Learning Communities.
  • Librarians offered one section of LIB 300, four sections of LIB 100, and one section of LIB 100 online each semester.
  • Librarians provided library instruction for the McNair Scholar's Program and for the Math/Science Upward Bound Program.
  • Interlibrary loan lending increased 20%. Total Ariel and Odyssey transmissions increased by 50% over last year. A new ILL milestone in "speedy delivery" was reached: 6 minutes between the time a request was received and it was delivered electronically to the patron.
  • Questions to reference desk librarians increased by almost 10%.
  • Computer-related questions to computer proctors increased by over 11%.
  • A Website evaluation task force was created and through focus groups, solicited input from students, faculty, and staff. A re-design of the library's Web page will incorporate recommendations from this group.
  • The Rooftop Poetry Club has received tremendous recognition and has been featured in American Libraries, Library Journal, the Buffalo News, ARTVOICE, and the Buffalo State Insider.
  • The Information Commons hosted a strategic planning session for all library staff. Goals for the 2007 – 2012 year period were identified and discussed.
  • The library has mentored two graduate assistants from the Department of Library and Information Studies.
  • Librarians and professional staff made major contributions to the creation and development of the Buffalo State Second Life island. Contributions included a Second Life campus tour movie, a virtual Second Life Rooftop Poetry Club, and a Second Life Butler Library.
  • Due to the diligence and collaboration of the Electronic Database Librarian, the library changed it's open URL link resolver from SFX to SerialsSolutions Article Linker. This has resulted in easier and clearer access to the full-text of journal articles.
  • A link to Central Search has been added to all subject guides in the library's Web site.
  • EbscoHost recognized the library's Central Search as an example of a best practice for academic libraries.
  • The assessment librarian provided several academic departments with library statistical information to for their accreditation process documentation.
  • Librarians performed extra service as adjunct faculty for Empire State College and for the University at Buffalo.
  • The Information Commons supervisor developed a computer proctor training module available to new students via ANGEL.
  • New display cases and new banners have added flare to the library lobbies.
  • Circulation Services staff replaced the stack labels on all end caps.
  • Collections in the Curriculum Lab, the P's and the L's were inventoried.
  • Circulation staff trained to use Banner to place library holds.

Scholarly Activity

  • Information Commons librarians and professional staff presented at SUNYLA, CIT, WNYLRC, NYLA, the Westchester Library Association Conference, the Educational Technology Conference, the New Media Consortium Conference, and at the WNY/O ACRL Conference.
  • One librarian was granted a year-long sabbatical to study the ancient manuscripts of Timbuktu libraries.
  • Two librarians who participated in the CACI workshops, co-authored an article tentatively accepted for publication in a special issue of Indiana Libraries.
  • Librarians completed the library instruction online tutorial which was provided to all BSC 101 faculty. During the spring semester, the online version was revised, converted to print, and published in the BSC 101 Foundations of Inquiry textbook.
  • Information Commons librarians have had numerous poetry, media reviews, and book chapters published, and have provided commentary for radio station WBFO and also have been interviewed for articles in the Buffalo News.

Service to the Community and Professional Development

  • Information Commons librarians and library staff served on a record number of campus committees including several College Senate standing committees, the President's Committee for Equity and Campus Diversity, the Middle States Accreditation Review Committee, and each of the President's Review Committees for Excellence in Diversity, for Scholarship, and for Service. Library staff were active in UUP and CSEA union activities and also participated in the United Way campaign. Librarians were called upon to serve on 8 campus search committees and three librarians were invited to serve on the University at Buffalo's Department of Library and Information Studies Accreditation Review Committee.
  • Several Information Commons staff have become certified members of the Campus Emergency Response Team.
  • Librarians and library staff attended numerous conferences and workshops including a Continuous Assessment/Continuous Improvement series, an international ILLIAD conference, a customer service workshop, a resources sharing summit and a Nylink annual conference.

Technical Services:
2006-2007 has been an extremely productive year for Technical Services. $1,003,000 was spent on library materials, increasing our ownership/access to electronic journal and ebook content and adding to our print book and media collections. We moved closer toward our goal of virtual library, yet continue to build our print collection and maintain the Aleph oracle database that gives access to both print and online content.

Our progress toward that goal was due in part to the additional $100,000 the library received an into its materials budget as part of the Campus' Investment in the Future initiative. With the funding we were able to participate in several SUNYConnect/NYSHEI inititiatives, purchasing Proquest's Early English Books Online for the campus and becoming a founding member of Portico, a digital preservation initiative, to ensure continued access to the electronic content we subscribe to or own.

The one-time increase in our materials budget also served to highlight our budget yearly shortfall and to emphasize the negative implications of a continued budget with negligable annual inflationary increases and reliance on SUNYConnect purchasing power and alternative sources of funding from New York State Library and the Research Foundation. We continue to make cuts to subscriptions lists to find monies for new materials. Inflation cost increases need to be met to maintain current level of online content: we see yearly increases: 5% Online subscriptions, 9% Journals (print & electronic), 2-3% Subscription agencies service fees. This past FY the library spent $295,000 from alternative sources exclusive of the IIIF initiative.

With Research Foundation grant money and SUNYConnects' ability to fund several EBSCO databases, we were able to add considerable online content this past year, most noteably: JStor Arts & Sciences Complement, JStor IV and JStor V collections, CQ Researcher backfile content, additional Proquest Historical NewsPapers, Alexander Street Press' African American Experience, ASP Music Online, full text access to Hospitality & Tourism, two Sage Collections of online journals( Psychology and Sociology), EBSCO's Literary Reference Center, MorningStar w/Principia in response to a direct request from the Economics department, Geoscience World, ACLS Humanities EBook Project., BasicBiosis and Anthropology Plus.

We followed the developments at OCLC closely, especially the merger with RLG and the addition of its Institutional Records to the main bibliographic records. We watched with interest the growth of Open Access initiatives and have made several changes in cataloging procedure and MARC usage to anticipate an inevitable shift in online catalog paradigm. Technical Services is committed to Open Access. There have been significant enhancements made to the OCLC Connexion client software to allow for better access to authority records and the extraction of metadata from websites in several formats including MP3. We have added Buffalo State College to the OCLC WorldCat Registry.

The Acquisitions department continued its push to streamline its web ordering procedures in an attempt to reduce the per book cost, adding an additional vendor who offers exceptional discounts. The cost of a hard cover university press book increased from an average of $60 to $90 this past fiscal year while the quality of books purchased has noticeably declined. Print journal prices continue to increase by 9% yearly; electronic journals have increased this year by slightly less than 5%. As electronic format of journals and serials become available and prove to be a savings, we shift subscriptions from print to electronic. We prefer online e-content across all formats. Keeping track of migrating electronic content and access has become a major undertaking for Technical Services. Monthly statistic-keeping procedures have been updated to allow more accurate and pertinent reporting. The Acquisitions department has been relocated within Technical Services while the staff elevator is undergoing asbestos abatement and rehabilitation.

The Cataloging department focused on database clean-up and providing access to our valuable collections. Existing MARC records were updated according to the latest guidelines to assist with future system migrations; the LDR format for our summary periodical holdings at OCLC has been updated to the MFHD; changes were made to the Aleph Oracle tables to allow for ISBN-13; vendor supplied MARC records for ebook collections were enhanced; local use of several MARC fields was altered to anticipate future changes in OPAC structure. Procedures for processing of gift collections and Special Collections were revised. Several key Special Collections were catalogued for Archives/Special Collections, and the department continues its liaison with the Art Conservation department. In September we met with faculty from the Art Conservation department and agreed to catalog the books and journals in their library and to make them searchable as a collection in the library's OPAC and in WorldCat. To date 279 books have been catalogued and processed for the Art Conservation library in Rockwell Hall.

Technical Services collaborated with several academic departments to provide current book, DVD and electronic material for students. Blu-Ray vs. HD DVD will be need to be addressed by the library in the near future. Collection development projects were undertaken in Theatre Arts, Modern & Classical Languages, African Studies, Communication, Interior Design, Economics, Exceptional Education, Metal-Smithing and Criminal Justice.

Lack of shelf space in the library for added print materials continues to be an issue. In November, we met with Karen Senglaup and H. Austin Booth to discuss Buffalo State's use of the University at Buffalo's off-site storage facility on Rensch Road. Several microform and book collections have been earmarked for off-site storage. We anticipate that MOUs will be agreed upon and the logistics of the move will be finalized in Summer 2007. It is expected that the removal of material to storage will free up approximately 383 linear feet in the library's stack areas. Several additional weeding and inventory projects have been undertaken by Technical Services staff in conjunction with the Supervisor of Circulation. Technical Services Staff is currently taking inventory of our print journal collections and microform collections, updating its serial and periodical records to ensure accuracy for Open Access and InterLibrary Loan. Weeding of out-dated and damaged-beyond-repair books is an on-going project.

Faculty have been very generous to us this past year, donating several noteworthy personal book collections which were received and catalogued, most noteably, Dr. David Lampe. Dr. Ellen Kennedy and Dr. Frank Kowsky. We received two donations from Project Flight this year, totaling 782 books for children and adults. The collections are searchable in the OPAC by donor and as such records can be harvested to individual donor web pages.

Technical Services worked diligently in 2006-2007 to maintain a collection of print material and online content/access that supports the ever-changing curriculum and faculty research. This past year we:

  • Managed and expended an OTPS operating budget of over 1.2 million dollars.
  • Ordered via the web, received, catalogued and made accessible via the Aleph500 OPAC 4000+ monographic print titles, 125 serial continuations, 502 journal subscriptions of which 1/2 are electronic only journals, and 87 online databases giving full-text or citation access to 31,974 unique electronic journals. Used EBSCO's EJS and SerialsSolutions journal management software to manage subscribed journals.
  • Added MARC records to the OPAC with enhanced access to 101,340 ebooks in several major ebook collections: EEBO, Netlibrary and Gale Virtual Reference Library.
  • Upgraded Aleph Version 16 software to Service Pack 1851 with repackaged GUI. All Technical Services PC's were upgraded to accommodate the new Version 16 GUI.
  • Switched the library's linking software from Aleph's SFX to Serial Solutions Article Linker in the OPAC and at OCLC. The library's electronic content available through aggregators is now searchable in Open WorldCat
  • The OCLC Connexion software used by Cataloging department to access the OCLC WorldCat database was upgraded to Version 1.70 which allows increased functionality for Authority records, local holdings records and metadata extraction for electronic resources.
  • Inventoried the print and microforms journal collections and are updating summary holdings in the OPAC and at OCLC.
  • As part of a collaborative ongoing project with Information Commons/Reference, weeded outdated/damaged materials from the book collection. Replaced faded and unreadable spine labels on books in the Creative Studies Collection and the Curriculum Materials lab. Inventoried both collections and are systematically replacing lost/missing material.
  • Collaborated with the Associate Vice President for Library and Instructional Technology to enhance student experience in the library. Spent $21,000 on student seating.
  • Received and catalogued several major gift collections: Dean of Arts & Humanities, Ellen Kennedy (Social Work), the Music department, Paul Baudet (retro and current fiction), Terry Postero (Interior Design), Dennis Piatkowski, Russell Vannoy, Casey Jakubowski, Barbara Dray (Bilingual Special Education materials), Sharon Gormley (Scott Forsman Reading materials).
  • Catalogued five Special collections at the request of the College Archivist: Andrew Brown Choral Arts Collection, the New York State Geographical Association Records, the College Club of Buffalo Collection, the Lit-Mus Study Club of Buffalo and the Collection of the Society of Women Geographers.
  • Met with the staff of the University at Buffalo's offsite storage and document delivery project. Agreed upon material to be put in storage at the site and have a tentative date for removal to the site. Expect to work out the logistics of the move in June and begin the transfer by August.
  • Added significant electronic content and e-journal access: MorningStar Library, TracFED, JStor Arts & Sciences IV, JStor Arts & Sciences V, Proquest's Early English Books Online, NetLibrary ebook subject sets (Teacher Resources, management & Leadership, International Business, Psychology, Human Resources and Project Management), Gale Virtual Reference Library ebooks in technology, two Sage Collections (Sociology, Psychology), four additional Proquest Historical Newspapers, EBSCO's Literary Reference Center, RLG's Anthropology Plus, Faulker Advisory, African American Experience, Alexander Street Press Music Online and AskArt.com.
  • The Electronic Resources Management position proposed and requested for Technical Services area was moved to Information Commons. As a better fit for Technical Services, a Metadata/Electronic Resources Cataloger position will be proposed to manage all e-content and set up and maintain open access. Redefinition of Technical Services around a next-generation online catalog will revolve around this position.
  • Maintained and managed the Campus' Pay-for-Print project accounts. Reduced student cost per print charges. Made proposals to upgrade card reading equipment and digital printers.
  • Overhauled Technical Services statistics keeping practices to better accommodate NCES requests for information. It has been decided that Circulation use statistics will be extracted from the database on a regular basis to assist with campus academic department accreditation needs.
  • Collaborated with several academic departments to provide current book, DVD and electronic material for students:Theatre Arts, Modern & Classical Languages, African Studies, Communication, Interior Design, Economics, Exceptional Education, Metal-Smithing and Criminal Justice.
  • Filled SG6 position vacated by resignation. Amy Hessel was hired.

Instructional Technology:
Video Production staff directed and produced a 3-minute video for the college entitled "The Gathering Storm" which was used by the administration to show the need for a new Science and Math building on campus. The video was shown to the state legislature in Albany.

Ken Giangreco won best documentary at the Canadian International Annual Film Festival for "The Roof Shall Not Fall."

Computer Graphics designed and printed 225 posters for various events and faculty presentations at conferences.

Video Production and Television Engineering staff worked with Athletics to produce Bengal Magazine, a 30-minute sports show that is streamed online. This show highlights our student athletes and athletic programs: http://www.buffalostate.edu/offices/ir/Multimedia/portfolio.htm

Individual Development Award recipients: Kaylene Waite, Ken Giangreco

Kaylene Waite was nominated for the President's Award for Excellence in Service

Kaylene Waite, Ken Giangreco conceptualized, marketed, and scheduled video time in the Student Union for the 2nd annual Video Memories DVD. This DVD is a digital yearbook containing hundreds of photographs from the past year and includes video testimonials of students. This year over 115 students participated. Bruce Fox also contributed hundreds of photographs from the past academic year.

Paul Smith recorded several concerts at the Burchfield Penney for Dr. Chuck Mancuso. One of his live recordings on the jazz group Babik was well received and three of the tracks were published on the group's self titled CD BABIK

ANGEL course statistics: Summer 2006- 116 course sites, Fall 2006 -513 course sites, Spring 2007 -538 course sites

Video Production logged over 2,100 hours on projects for academic and administrative requests. Academic areas include Communications, Creative Studies, Music, Modern & Classical Languages, Physics, and Fashion. Projects were completed for the Burchfield – Penney, University Police, Weigel Health Center, and CDHS.

The number of photographic shoots has continued to increase. There were 112 location events, 126 portraits and studio setups and two student assistants shot 30 events and studio setups. These events have included shoots for classroom support as well as public relations photography for Institutional Advancement and the President's Office.

The smart classroom support line received over 700 calls. Staff trained 185 people how to use the smart podiums on campus and 200 people on how to use various media equipment.

Equipment Loan processed over 5,000 requests. Tracking student use remains difficult as until recently items were still being loaned to students under a faculty member's name as IR does not have a student database.

IR is in the second year of a four year capital project to digitize the Bulger facility TV studios. The Bulger facility received 3 high definition camera chains, a new high definition capable signal routing switcher and additional digital conversion equipment.

The number of Smart Classrooms continues to grow. Eight new classrooms were installed in Caudell 214, 215, 216, Classroom B106, B108, Ketchum 106, 300, 328. Smart Classroom equipment was installed in Rockwell 102 Music Lab to assist Professor Chuck Mancuso. Bulger E, N2B, and N2C were completely upgraded to the latest Extron configuration. Much progress has been made in the remote access/support of current smart classrooms.

Four of six new Smart carts were constructed and delivered. Eight Smart Carts received new projectors. A/V Repair assisted with the construction of the smart carts, smart classrooms and repaired 95 college owned A/V items.

B. Individual Accomplishments – Individuals complete appropriate form. To be used for discretionary salary awards and for chair/unit director to use when completing the annual report. Attach forms and submit with annual report. Individual forms were submitted and are on file in the office of the Associate Vice President for Library and Instructional Technology.

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Section IV
Assessment of academic departments (other than NCATE accredited programs)
All major programs have assessment plans filed in Academic Affairs. Please report the data you collected this year and describe how the data will be used.

Not Applicable

A. Academic Departments - NCATE accredited

Not Applicable

B. Assessment for academic support and administrative units
Every unit should have a 5-year plan for assessment. The plan should include unit goals and objectives and procedures for measuring them. Please describe the status of your plan and report any assessment data.

The library administers the LibQual+ survey every three years. It was administered in Spring 2006 and much of the past year was spent analyzing data and focusing on areas that need improvement. The library assessment report is appended.

Instructional Technology had identified acceptance into the New Media Consortium as a measure of quality. An application was prepared last summer and we were accepted in October. Many campuses that applied failed to be accepted so this is a bit of a benchmark for us.

Assessment Report 2006-2207

Response to LibQual+

Library staff has been busy the past year working on ways to improve the library’s services and appearance. As many know, the national web-based library survey called LibQual+ was re-administered last spring (March 27 through April 14, 2006). Developed by the Association of Research Libraries, it is a tool for measuring library users’ perceptions of service quality and identifying areas for improvement. The results of the 2006 LibQual+ survey were very positive and encouraging and showed we are on the right track. However, there were certain areas identified by respondents that needed improvement. In response the library has:

  • Reduced the cost of printing (with the help of USG)
  • Purchased comfortable furniture (new chairs and work spaces) for many areas in the library
  • Created more quiet study areas for students to use
  • Using focus group discussions, evaluated the effectiveness of the library’s website, and began redesign of the website
  • Held training for library staff for improving customer service
  • Upgraded the computer workstations throughout the library
  • Continued to add quality full text online databases and journal collections
  • Created an online book renewal service on our website
The 2006 LibQual+ survey had an increased response compared with the 2003 survey: there were 568 respondents or those who completed the survey as opposed to 422 respondents for the 2003 survey; a 34.6 % increase. Amy Rockwell, Assessment Librarian, and Al Riess, Reference and Electronic Database Librarian, analyzed and compared the results of the 2003 and 2006 surveys, scoured the over 400 written comments generated by both, and met library staff in October 2006 to present and share in detail the surveys’ results. This forum allowed us to not only share how well we are doing, but also to identify and discuss areas needing improvement and elicit comments, ideas, and suggestions from library staff. In comparing the two years we administered the LibQual+ survey, we found that in virtually all categories for almost all survey questions, we exceeded minimum expectations in 2006 as measured against 2003, and came closer to desired levels of service quality in 2006 as compared to 2003. Some of the things the library has done since the 2003 survey which might account for this improvement include:
  • Opened StudyQuad, a 24 hour computer lab in the library with over 50 computers, both PC and Mac, all connected to a scanner, printer, and photocopier. This area also includes wireless access, public plug-in ports for laptops, and two group study rooms with dry erase marker boards.
  • Created an Information Commons, where patrons benefit from united service points (circulation, reference, and help desk in the same general area), and more visible reference librarians
  • Purchased modern equipment (computers, printers, scanners, etc.) for the library
  • Developed significant full text and online database and periodical collections
Library Instruction Assessment Librarians continue to use the “short” form to assess their course-related classes. This is a short, four question survey based on the survey technique mentioned in Ten Best Teaching Practices (2000) by Donna Walker Tileston. There is space for students to complete the statement, “Three things I have learned in this class are:” At the bottom of the form is space for students to complete, “One thing I don’t understand is:” On average, less than 5% of the time, this last statement is completed with a question about library resources, while on average over 95% of the time the first statement has three completed answers. An example of an ENG 102 student’s comment listed under “One thing I don’t understand is” would be: “Are academic journals the same as peer-reviewed journals?” Often this area on the form is left blank or filled in with a statement such as “Nothing – everything was clear to me.” This form allows the teaching librarian to check for student understanding of the material covered in class, and to revise teaching strategies if needed.

The assessment tool for the credit-bearing library instruction classes is a ten question multiple choice instrument that continues to be used as both a pre- and post-test assessment. This tool reflects basic concepts of information literacy that should be covered at some point in each library course. The questions were developed from the college’s Information Management: Assessment of Student Learning Outcomes in General Education document. This past year found approximately 55% of the students taking LIB 100 would start out with only 5-6 questions (out of ten) correct on the pre-test, while approximately 90% of these students got 9-10 questions correct on the post-test. This indicates that the students are indeed learning the concepts covered in class by the end of the course.

A goal this coming year is to investigate other methods of assessment within library instruction, such as online and other assessment tools.

- Amy Rockwell, 7/10/07



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Section V
Cumulative summary of department accomplishments related to Buffalo State’s Strategic Plan 2003-2008
Reflect on department accomplishments since that time and summarize those related to the five strategic directions in the college’s strategic plan.

Strategic Direction 1: Quality Learning Experiences

Buffalo State will engage students in rigorous learning experiences, both in and out of the classroom, that heighten their aspirations and transform their lives.

The Information Commons provides students with quality library and technology tools, resources, and services which serve as the foundation for life-long learning experiences. Examples include an award-winning library Web site which provides access to over 100 databases, many of them full-text; quality library instruction and research assistance virtually and in person; a computing help desk and a writing center located in the library; and a StudyQuad with computers and specialized software open 24/7. The library also provides students a physical place with comfortable furniture to retreat for quiet study and reflection.

Strategic Direction 2: Research, Scholarship, and Creativity

Buffalo State will support and expand opportunities for research, scholarship, and creative expression. “Supporting research, scholarship, and creativity” is the mission statement of the library. The library’s quality programs and noteworthy exhibits support and encourage creative expression. The library’s extensive instruction programs, online resources, exemplary interlibrary loan service, and other library tools such as Central Search and Article Linker support research and scholarship.

Instructional Resources staff worked closely with Professor Chuck Mancuso from Music to transform an entire course (MUS 206) from a presentation of slides, DVD videos and audio tapes into a series fully integrated PowerPoint presentations with the audio and video files linked through ANGEL. This project entailed scanning nearly 2,000 slides, digitizing over 300 audio tracks and 129 videos and assembling them into twelve PowerPoint presentations and adding more than 600 links to ANGEL. IR staff are currently in the process of converting more courses for Professor Mancuso (MUS 305W and MUS 306W).

IR also assisted Professor Bob Wood from Design in converting his slide presentations to digital presentations. This included scanning nearly one-thousand slides and shooting digital copies on the copystand rather than copy slides.

About 40 other courses began using streaming media through ANGEL which has enabled faculty to provide a similar experience online as in the traditional classroom. IR staff handles all editing and compression.

The Photography and Graphics area of IR supports the research and scholarship of faculty and students as they are heavily involved in the Student Research and Creativity Celebration and the Faculty and Staff Research and Creativity Fall Forum. Kaylene Waite has created several templates for faculty to use to design and layout posters.

Strategic Direction 3: Regional Leadership and Service

Buffalo State position itself as a leading educational, economic, and cultural partner, contributing to the vitality of the region. (Please list all community partnerships established by your department/unit.)

The Information Commons has developed numerous productive community partnerships. The Rooftop Poetry Club is open to the public and has received tremendous recognition for its programs. The library has partnered with the Amherst Central School District, providing administrators and librarians with library instruction and research materials. The Information Commons provides library tours and instruction sessions for area high school students and continues to accept high school seniors as practicum students. Reference librarians partner with the graduate library school at UB and the Center for Development of Human Services, providing practicum opportunities and mentoring for library school students. Library faculty serve as adjuncts at UB and Empire State College. The Information Commons is a training work site for disabled students in the Transition Program and also partners with the NFTA to provide bus passes to undergraduates. Butler Library’s Information Commons actively seeks to enhance educational opportunities, services, and resources for patrons through community partnerships.

IR completed a video for the 5th International Peace Conference. The 20 minute video highlights the Urban Community Corporation (UCC) from Buffalo. This work served the Buffalo community today: http://www.uccbuffalo.org/

Ken Giangreco produced a three part DVD for the Burchfield-Penney Art Center dedicated to the New Museum project and the Alumni of Buffalo State. Bruce Fox and Ken Giangreco did a Quick Time virtual reality view of the new site. The QT virtual reality will allow those interested in the project to get a 360 degree view of the building. A model was used to create the view by compositing it into an image of the construction site. Pat Trinkley and Ken Giangreco have been compressing their time lapse footage of the construction.

Strategic Direction 4: Academic and Institutional Distinctiveness

Buffalo State will develop initiatives to support programs and activities that distinguish the college.

The Information Commons is pro-active in its support of all campus academic curricula and programs. The library liaison program provides a valuable venue for faculty input regarding resources and services needed to support their disciplines. Services such as interlibrary loan, the writing center and the computing help desk provide enhanced research and academic support for faculty, staff, and students. Innovative uses of Web 2.0 tools and virtual worlds such as Second Life are clear examples of resources that enhance the academic experience. In addition, the Information Commons is, in itself, a department of distinction. Since the creation of the Information Commons, numerous SUNY library and IT directors and staff have toured Butler Library’s Commons and have modeled their organization and structure around what they have observed at Buffalo State.

Instructional Resources has the professionals to quickly produce a DVD like “The Gathering Storm” to promote the Sciences and Mathematics Complex. This is part of the reason that Buffalo State College was invited to become a member of the prestigious New Media Consortium. Buffalo State College is now joined with Harvard, Stanford, and other higher education institutions with the designation as a New Media Center.

IR has worked closely with Creative Studies for the last four years. During that time, several classes have been recorded in the television studies to make the Creative Studies program accessible by students all over the world, including areas with spotty Internet access. Recently, these course recordings have been linked through ANGEL and we continue to provide them on DVD when needed.

Strategic Direction 5: Institutional Leadership, Governance, and Responsiveness

Buffalo State will empower leadership at all levels, promote representative and inclusive governance, and provide superior services to the campus community. Annual reports of library faculty and professional staff are a reflection of the level and quality of leadership within Library & Instructional Technology. Librarians and professional staff serve on the College Senate, on all standing committees of the Senate, and on several national accreditation committees. They hold offices in their representative unions, serve on search committees across disciplines, and volunteer for many community organizations. Maureen Lindstrom and Melaine Kenyon have completed the Achieving Success through Leadership Program. We support and encourage all staff to become involved on campus and in the community and believe that such service enhances our reputation and our ability to provide outstanding service ourselves.

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