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Application Support Desk Assistant The Application Support Desk hires new student assistants each semester. An online application form will be available at the end of summer. Job Description The Application Support Desk is a central point of service for software-related assistance and equipment loan for faculty, staff, and students of Buffalo State College. Preferred Requirements
Student Assistants are responsible for ensuring customer satisfaction. Keeping software-support and equipment loan services running smoothly and efficiently is a priority at the Application Support Desk. Student Assistants are expected to perform other office work as necessary from time to time. Computing Information and Referral Student Assistants provide general information about computing services at Buffalo State. This includes information about access to services provided by CTS and other Buffalo State departments. Application Support Desk staff must be familiar with and abide by Buffalo State policies associated with responsible use of information technologies. Student Assistants must be able to recognize questions that go beyond the scope of services provided by the Application Support Desk, and make accurate referrals to other service providers as needed. Problem Resolution Student Assistants work directly with patrons to resolve their problems accessing Buffalo State’s networked services. Problem resolution involves gathering information, diagnosing the patrons' needs, conducting research to find correct solutions, and following-up to confirm that the patrons are able to access their required services or applications. Compensation and Advancement The starting pay is $7.75 per hour. Student Assistants are expected to work a minimum of 8 hours per week while classes are in session. Additional hours are available during semester breaks and over the summer. Successful Student Assistants have the opportunity to advance to a Student Coordinator position. These positions carry additional responsibilities and offer increased pay rates. Student Assistant To apply for a position as Student Assistant (other than Work Study), please print a copy of the Student Employee Application and return the completed application to the Circulation Desk in Butler Library. We accept applications on a continuing basis. The forms will be distributed to individual department supervisors who will contact applicants as positions become available. If you have any questions, please contact Marsha Jurkowski at 878-6682. Work-Study Positions The Financial Aid Office offers information and job listings for the Federal Work-Study Program. Back to Top |
