| Focus on
discovering and meeting constituent/stakeholder needs. |
 |
Follows up on
constituent/stakeholder
inquiries, requests, and complaints. |
|
Maintains clear communication
with constituents/stakeholders. |
|
Takes personal responsibility
for correcting constituent/stakeholder service problems within area of
responsibility. |
|
Makes self available to
constituents/stakeholders particularly during critical time periods. |
 |
Makes concrete attempt to make
things better for the constituent/stakeholder. |
 |
Addresses underlying
constituent/stakeholder needs, seeks information and matches needs to services. |
|
Identifies solutions that have
long-term benefits for the constituent/stakeholder. |
