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SkillSoft Technical Support:
SkillSoft Browser Capabilities Check: Use this test
to ensure that your computer and web browser are
configured correctly to enable you to access the SkillSoft SkillPort Platform and the SkillSoft e-Learning Content. Go
to:
http://browser.skillport.com
Books24x7 Technical Support:
Technical and Platform FAQs:
Q. What browser versions are required for playing courses?
A. SkillPort version 6.4 web browser requirements:
- Microsoft Internet Explorer 5.x
and higher or Netscape 7.0 and higher or Mozilla 1.6 and higher
on Microsoft Windows 2000, XP SR2 or Mozilla Firefox 1.0.0 and
higher or Safari 2.0 and higher.
- Minimum Requirements for Plug-ins:
Flash 6.0 through 8.x Mozilla 1.6 and 1.7.2 require Flash 7.0 r19 and r25 or higher, respectively
- Shockwave 8.0 - 10.0. Note: Not all content needs to use Shockwave. Only older, non-repurposed and ANS courses require Shockwave.
- Enable browser caching
- Enable Active Scripting and Scripting of Java Applets
- Supports JavaScript 1.0 and Java 1.0.2
- Supports .ZIP, .JAR, or .CAB Java Applets
- Recommended: Enable Java Console
- Requires cookies on a content-only installation when not used with an LMS
- A browser enabled with a pop-up blocker or similar window blocking tool may interfere with the launch of the Job Aids, NASBA, Help, and SkillBriefs windows from the SkillSoft Course Player. For SkillPort 6.4, pop-up blockers may also
interfere with access to Books24x7. If this occurs, SkillSoft recommends you set the blocking tool to "Always allow" for SkillSoft for example, sites ending in .skillport.com or for the site from which you access courseware. An additional technique is to use the CTRL or SHIFT key when selecting the link from the Player. If both of these fail, SkillSoft recommends disabling the blocking tool during course play and re-enabling it after completing your play session. Enable browser caching. For Netscape 8.1: Make sure that the pop-up blocker is turned-off and tab browsing is disabled.
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Q. When I try to play a course, nothing happens
or I just get a gray screen. I am using Internet Explorer.
A. The most common cause of this symptom is an outdated Java Virtual
Machine (JVM). The JVM that ships with Internet Explorer has problems that
sometimes impact the execution of our Java Applet. The solution is to update the JVM.
This update is available from the Microsoft web site at http://www.microsoft.com/java.
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Q. What does the Download option do?
A. The download option gives you the ability to download content to
your local machine so courses may be taken when disconnected from the network.
This is accomplished by installing the SkillSoft Course Manager and Player.
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Q. Do I need to install the Download
option to play a SkillSoft courses?
A. No. SkillSoft courseware is designed to be played
online through your web browser, and does not require that any software be
installed to actually play a course. Your high speed internet connection will
provide good performance.
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Q. If I do use the Download option, how do I
upload my results to the Learning Management System (LMS)?
A. Use your browser to connect and login to the
Learning Management System (LMS).
You should see a dialog box indicating that synchronization is taking place.
Your results should be automatically synchronized within a few seconds.
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Q. Does the SkillSoft courseware
support proxies and firewalls?
A. Yes. In general, if you can view the SkillSoft web site
http://www.skillsoft.com/,
then you can play a course from the extranet server. The only exception to this
is if the firewall or proxy server at your site is filtering Java Applets or
compiled code. In this case the SkillSoft course Player will not be able to load
properly. Check with your Network Administrator to see if this applies to you.
If using the Download options, the SkillSoft Course Manager will need to be
configured to properly identify the proxy server.
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Q. When attempting to play a course, it
is taking an unusually long time for the course to start.
A. Do you use McAfee VirusScan version 4.x or higher, and do you use
VShield with Download Scan set to Scan All Files? This has been found to slow
the download of the Java Applet when starting the course. You can set VShield
Download Scan to Scan Program Files only instead of All Files.
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Q. Should I have other applications open
when running the courses?
A. Occasionally, having other applications open on the desktop can
affect course performance. It is recommended to close all non-essential applications
when playing courses.
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Q. I can't see the navigation buttons on the Course Menu?
A. SkillSoft course pages cannot be resized. In order to see
the course page and navigation bar, you may need to adjust your
desktop screen resolution to 1152 x 864 or greater. To do this,
right mouse click on your desktop, go to Properties, Display
Properties, Settings and then adjust the Screen Resolution
indicator to 1152 x 864 or whatever amount enables you to see the
navigation bar, click OK. If you have a course open during
this process, close it and re-open it to view the resolution
change.
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Course Content FAQs
Q. Can I turn the audio off?
A. Yes. You can turn the audio off at any time by clicking the turn
off audio button located in the bottom navigation bar. You can turn it back on
by clicking the
same button.
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Q. Can I play two courses
simultaneously?
A. No. You can only play one course at a time.
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Q. How do I bookmark my place?
A. Using the Exit button to close the SkillSoft course player "bookmarks" your place in the course.
When you leave a course using the Exit button, you place a bookmark. Then when you return to that course, you are given the option to return to where you left off. You’ll also notice that if you leave a course to visit the Course Menu, that you’ll find a Return to Bookmark button in the lower right corner. Click on the Return to Bookmark button to return to your last place in the course.
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Q. When do I
know when I have completed a course?
A. The completion requirements for your courses are determined by your
Training Administrator. In SkillPort, you can view the completion requirements
set for your organization on the My Report page. A typical completion
requirement might look like: Courses are counted as completed if the overall high score is 80% or
greater and if all assessments have been attempted.
Note: The overall high score is found under the column titled ‘Mastery Results’ ‘High’ on the ‘Learner Records Progress Report’.
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Q. How do I get
a SkillSim marked as complete?
A. You must enter the SkillSim through "SCORE" mode in order
to have the Sim marked as complete. Once in this mode, you must move through the
entire SkillSim without a catastrophic failure.
Entering through "EXPLORE" mode will result in no score. Your score is
determined using the examples below:
- You complete the simulation making all
"Appropriate" choices. Your score is 100
-
You complete the simulation and some of the choices are rated
"Fair" or "Inappropriate." Your score is less than 100
but greater than 0.
- You fail the simulation.
Even though you may have made "Appropriate" choices, you selected
an "Inappropriate" choice that terminated the simulation early. A
Final Summary feedback page is displayed and you are not presented with the
remaining material in the simulation. Your score is 0.
The SkillSim counts the number of objectives in Score mode that the user
answers correctly vs. the number of objectives that the user was presented with
and assigns a percentage. (For example: If you answer 'Appropriate' rather than
'Inappropriate' or 'Fair' 67% of the time, then your score for the SkillSim is
67%).
If you are accessing the SkillSim through SkillPort, your scores will be
compared with the Completion Criteria set by your organization to determine if
the SkillSim can be marked as "complete".
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Q.
Do I get credit for multiple part test questions if I don't answer all the
questions correctly?
A. In multiple part test questions, you will receive partial
credit for those questions you answered correctly. The score is calculated by
the number of correct answers divided by the total number of choices.
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