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Aiken, Milam; Hasan, Bassam; Vanjani, Mahesh. (1996). Total quality management: a GDSS approach (group decision support system). Information Systems Management, 13 (W1nter) , pp. 73-75.

Type of Resource: Journal Article
(ISSN: 1058-0530)

Group decision support systems (GDSS) can increase team productivity and effectiveness within the total quality management process. A GDSS usually consists of a local area network of microcomputers in a room with software designed to support a meeting. The most frequently used programs in a GDSS are electronic brainstorming, idea organizing, and ranking and rating. The communications and voting of group members over the electronic network provide three primary benefits to meetings: anonymity, parallel communication, and automated record keeping. These advantages have reduced meeting time by up to 91 percent and labor costs by up to 71 percent for groups using GDSS. Before determining the size and task of the group using GDSS, management must consider certain issues. They must determine the size and task of the group using GDSS, whether the communication will be one-way or exchanged, how frequent the meeting will be, and how long the meetings are likely to last. The ongoing support required by the system must also be considered.

Management / total quality management / Models / Groups / Problem Solving / Decision making / Group performance / Technology / Computer Applications / Computerized techniques / Communication

CBIR Record Number: 13390