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Hershey, Douglas A.; Walsh, David A.; Read, Stephen J.; Chulef, Ada S. (1990). The effects of expertise on financial problem solving: Evidence for goal-directed, problem-solving scripts. Organizational Behavior and Human Decision Processes, 46 , pp. 77-101.

Type of Resource: Journal Article
(ISSN: 0749-5978)

A research study of expertise and problem-solving strategies highlighted task contingencies and goal-directed strategies. These researchers propose that repeated personal encounters with a similar task will yield a procedural knowledge base of sequences for use when encountering similar tasks in the future. Experts were found to utilize a more strategic, knowledge-based, goal-oriented process, whereas, novices migrated toward a means-end strategy working backward from the goal. Task history or knowledge was found to greatly influence the problem solving process.

Problem solving / Decision making

CBIR Record Number: 14320