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Kaluzny, Arnold D.; McLaughlin, Curtis P.; Simpson, Kit. (1992). Applying total quality management concepts to public health organizations. Public Health Reports, 107 (3) , pp. 257-264.

Type of Resource: Journal Article
(ISSN: 0033-3549)

The authors discussed the use of Total Quality Management (TQM) in a public health agency. TQM is a process approach which can assist organizations with identifying problems, meeting customer needs, producing employee commitment, and facilitating decision making. TQM includes such tools and techniques as: (a) charts and check sheets, (b) brainstorming, (c) nominal groups, and (d) consensus forming. The authors described TQM's interaction with Model Standards Program and Assessment Protocol for Excellence in Public Health (APEX-PH), both of which are used in public health settings. Implications for the public health community, in general, were provided.

Business / Management / Performance / Training / Problem Solving / Brainstorming / Creative problem solving / Decision making / Science

CBIR Record Number: 8260