Frequently Asked Questions

Updated Tuesday, May 20, 2008 at 1:30 p.m.

What happened?
On April 11, 2008, Buffalo State was informed that a laptop with current and former students' private information had been stolen. The laptop was owned by a consultant from SunGard, the company that provides Banner®—the records system used at Buffalo State.

Buffalo State has been working closely with SunGard to determine which students were affected and what information was included about them. As soon as we can make these determinations we will notify each student individually by mail. Distribution of letters began April 28.

While SunGard has verified that there have been no confirmed reports of fraud or identity theft at this time, Buffalo State College takes the security of private identity information very seriously.

For more information, SunGard has set up a Web site on this incident at In addition, SunGard has set up a 24/7 help desk to respond to questions at 1-(866)-520-2408 (toll free number).

Are there any confirmed reports of fraud related to this disclosure?

When did this happen?
SunGard has determined that the laptop was stolen on March 13, 2008. At that time, the vendor began to determine exactly what data was on the laptop. Through SunGard’s analysis of backup files from the stolen laptop, the vendor determined that the laptop contained information about Buffalo State College students, notifying the college on the evening of April 11, 2008.

What kind of information was on the laptop?
The files on the stolen laptop included names and Social Security numbers of about 16,000 Buffalo State current and former students. The vendor has also indicated that other types of identifying information for a smaller subset of students may have been on the laptop.

Who is SunGard?
Buffalo State contracted with SunGard to provide various consulting services in support of the implementation of the Banner student information system.  Because of the services provided, contractor employees may be provided access to data in the student information system to perform the tasks assigned to them. It is expected that consultants will remove any sensitive data from their laptops upon completion of their assigned tasks.

Call for information

In addition to its incident Web site, SunGard has set up a help desk to respond to questions at 1-(866)-520-2408 (toll free number). The hotline is in operation 24 hours a day, seven days a week.

Media Monitoring

SunGard Press Release
SunGard Higher Education Investigating Laptop Theft
Tuesday, April 22, 2008

Business First
Computer theft may impact Buffalo State
Friday, April 18, 2008, 7:04 a.m.