Priority 1 Emergency No heat, no power, major leak or flood, broken window. Do not use the Request Form for priority 1 requests - please contact Residence Life directly at 878-3000, or after hours, contact your Complex Director. Priority 2 Non-emergency maintenance (broken room components such as towel bars, blinds, screens, drawer repairs). Please use the appropriate Request Form for these items. Priority 3 Elective maintenance (i.e., painting, common area redecoration). Please use the appropriate Request Form for these items. Priority 1 work orders are responded to immediately. Priority 2 work orders are responded to within 24-72 hours. Priority 3 work orders are scheduled on a semester basis. Response time may vary at the beginning of the semester due to volume.
Residence hall common areas and bathrooms are cleaned on a daily and/or rotational basis. Resident hall rooms, suites, and apartments are not cleaned by the custodial staff during the academic year. Bathroom cleaning supplies (disinfectant spray, hand soap, and paper towels) are provided for student use within Neumann, Perry, and Porter Halls.
Bathroom Cleaning Schedules:
Porter / Perry / Cassety / Neumann Halls Daily (Monday - Friday) Towers 1 - 4 / North Wing Twice weekly Moore Complex Residents are responsible for cleaning their own apartments. Weekend Cleaning - Custodial staff are scheduled to remove trash, clean lobbies, and provide service as needed within bathrooms for Neumann, Cassety, Perry, and Porter Halls on Saturday and Sundays. Services needed for Towers 1-4 and North Wing should be requested via your Resident Assistant or Residence Director. They will contact the appropriate custodial staff for the service request.
Each Resident Assistant office has equipment for your use. Light bulbs, dust pans, mops, brooms, and vacuums are available. Student identification must be left with the Resident Assistant while you borrow the items.
Requests for pest control should be processed via the maintenance/custodial work order (above). Prior to requesting service please ensure you have removed any trash, beverage containers, and clutter that may harbor pests. Pest control services are contracted through an external contractor. Service is scheduled on a weekly basis.
